Processing time depends on product availability, order size, and the agreed payment terms. The expected processing time is provided in the written quotation or order confirmation. We will notify you if that estimate changes.

Delivery estimates are provided before an order is confirmed and depend on the destination and available shipping method. Carrier timeframes are estimates and are not guaranteed delivery dates.

Shipping availability depends on the product and destination. Contact us before ordering so we can confirm whether shipping can be arranged to your address.

Available carriers and shipping methods depend on the product, shipment size, and destination. The method and carrier for your order are confirmed in the written quotation or order documentation.

Shipping charges are quoted before an order is confirmed. Charges depend on destination, weight, dimensions, and the selected shipping method.

Where tracking is available for the selected method, a tracking reference is emailed to you once the order has been dispatched. Tracking information may take time to update after the carrier collects the shipment.

Delays can occur because of carrier operations, weather, customs inspection, peak periods, or events outside our control. We are not liable for delays caused by the carrier or authorities, but we will help you follow up with the carrier.

Please check your delivery address carefully before confirming an order. Shipments returned or re-routed because of an incorrect or incomplete address may incur additional charges payable by the customer. Address changes can only be attempted before dispatch.

If a shipment arrives damaged, or tracking shows no progress for an extended period, contact us with your order reference and photographs where applicable. We will open a claim or investigation with the carrier and, once resolved, arrange a replacement or refund as set out in our Refund & Return Policy.

For shipments crossing a border, any customs duties, import taxes, or clearance fees are the responsibility of the recipient unless agreed otherwise in writing. Customs clearance times are outside our control. The recipient is responsible for ensuring the products may lawfully be imported into the destination country.

For any shipping question, contact:

• TradeNest Global LLC
• 1521 Blake St, Suite 61747, Denver, CO 80202, United States
• Email: sales@tradenestglobal.store
• Phone: +1 (719) 512-4931